Connexion
Salesforce's $5.66 billion Braze deal raises questions about pricing and integrations, while existing customer contracts remain unchanged.
The post Salesforce to Buy Braze for $5.66B — Contracts, Pricing and What Comes Next appeared first on TechRepublic.
Salesforce will buy Fin, formerly Intercom, for about $3.6 billion to expand Agentforce with AI customer service agents and support automation.
The post Salesforce Makes $3.6B Play for AI Customer Service appeared first on TechRepublic.
Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.
The post Salesforce Aims to End the ‘Frankenstein’ Contact Center With Agentforce appeared first on TechRepublic.
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